Refund Policy · Version 1.0 · September 28, 2026
This policy applies to Annual and Lifetime software licenses purchased through Waffo Pancake. Current checkout availability is shown on the pricing page.
You may request a refund of your first Annual or Lifetime purchase within 7 calendar days of payment, using the purchasing email. Unauthorized transfer, resale, or fraudulent use may make a request ineligible, subject to mandatory consumer rights. The free 72-hour trial requires no payment and does not automatically charge you.
Report duplicate or incorrect charges, or paid access that was not delivered, to support with the order reference. We will investigate and arrange correction or a refund for confirmed billing errors or undelivered access. Outside the first-purchase window, other requests are reviewed individually. Any withdrawal or refund rights required by applicable law take priority over this policy.
Email support@adhd-reading.com from the purchasing address with the order reference, purchase date, plan, and reason. Do not include a card number or verification code. Approved refunds are returned through Waffo Pancake to the original payment method. Your bank or payment provider determines when the credit appears. Refunded licenses will lose paid access; local reading preferences do not need to be uploaded.
Both Annual and Lifetime licenses are one-time purchases with no automatic renewal. Annual access expires after 365 days; Lifetime has no scheduled license expiry. Stopping use or removing the extension does not itself request a refund. Contact support from the purchasing email to request one.
Frequently asked questions
Email support@adhd-reading.com from the purchasing email within 7 calendar days for a first-purchase refund, including your order reference and reason.
No. The 72-hour trial requires no payment method and does not automatically become a paid plan.
A refunded license loses paid access, but you do not need to upload or delete local reading preferences to request a refund.